Travel and Ticketing Agent
Job Description
We are hiring an experienced and customer-focused International Travel Consultant to join our travel and tourism team. The ideal candidate will be responsible for planning international travel itineraries, booking flights and holiday packages, advising customers on travel requirements, and delivering exceptional customer service. Candidates must have knowledge of global destinations, visa procedures, and airline reservation systems.
Job Description
We are hiring an experienced and customer-focused International Travel Consultant to join our travel and tourism team. The ideal candidate will be responsible for planning international travel itineraries, booking flights and holiday packages, advising customers on travel requirements, and delivering exceptional customer service. Candidates must have knowledge of global destinations, visa procedures, and airline reservation systems.
Key Responsibilities
- Assist customers with international travel planning, ticket booking, hotel reservations, and vacation packages.
- Provide expert advice on destinations, travel routes, visa processes, documentation, and travel insurance.
- Use GDS systems (Amadeus / Sabre / Galileo) for ticket issuance, re-issuance, refunds, and modifications.
- Manage inbound customer inquiries via phone, email, and walk-ins.
- Prepare customized travel itineraries based on customer preferences and budget.
- Process travel bookings efficiently and maintain accurate reservation records.
- Handle travel-related issues such as schedule changes, cancellations, or refunds.
- Promote special offers, tour packages, and add-on travel services.
- Maintain strong relationships with customers to ensure repeat business.
- Stay updated on global travel trends, airline policies, visa rules, and tourism updates.
Requirements
- Diploma or Bachelor’s degree in Travel, Tourism, Hospitality, or related field.
- 2–3 years of experience as a Travel & Ticketing Agent in UAE or internationally.
- Strong knowledge of GDS systems (Amadeus / Sabre / Galileo) – mandatory.
- Excellent communication and customer service skills.
- Ability to work under pressure and manage multiple bookings.
- Fluency in English; additional languages such as Arabic, Hindi, or Urdu are a plus.
- Sales-oriented and ability to achieve monthly targets.
- Knowledge of airline fare rules, visa regulations, and travel documentation.
Salary & Benefits
- Competitive salary + incentives
- Visa + medical insurance
- Annual leave + travel benefits
- Training & career growth opportunities
