Hotel General Manager 

Job Description

We are seeking a friendly, presentable, and customer-focused Hotel Receptionist to join our hospitality team. The ideal candidate will handle guest check-ins and check-outs, manage reservations, provide hotel information, and ensure a smooth guest experience. Strong communication and customer service skills are essential.

Key Responsibilities

• Greet guests warmly and provide exceptional customer service
• Manage check-in/check-out procedures and handle guest registrations
• Answer phone calls, respond to inquiries, and manage room reservations
• Coordinate with housekeeping and other departments for guest needs
• Handle guest complaints and resolve issues professionally
• Process payments, billing, and maintain accurate records
• Manage front desk operations, emails, and daily reports
• Ensure the reception area is clean, organized, and welcoming
• Promote hotel services, facilities, and upsell rooms when possible

Requirements

• High school diploma or equivalent (Hotel Management qualification preferred)
• 1–3 years of experience as Receptionist or Front Desk Associate (Hospitality experience preferred)
• Strong communication and interpersonal skills
• Customer-service oriented, polite, and professional appearance
• Proficiency in MS Office and hotel PMS systems (Opera/Fidelio preferred)
• Ability to handle multitasking, pressure, and busy front-office operations
• Fluent in English; additional languages like Arabic, Hindi, or Russian are an advantage
• Willingness to work shifts, weekends, and public holidays

Salary & Benefits

• Competitive salary plus service charges and tips
• Accommodation, transportation, and meals provided (as per company policy)
• Medical insurance and employment visa
• Paid annual leave and air ticket allowance
• Training and career development opportunities

Job Title: Hotel Receptionist

Location: Dubai
Employment Type: Full-Time
Industry: Hospitality / Hotel & Resort
Number of Positions: 04