Customer Relationship Officer

Job Description

We are hiring a Customer Relationship Officer to manage client accounts, provide customer support, and ensure high customer satisfaction through proactive engagement.

Key Responsibilities:

• Build and maintain strong client relationships.
• Handle customer queries via phone, email, and in-person meetings.
• Present service updates, promotions, and solutions.
• Coordinate with internal teams regarding customer concerns.
• Prepare reports on customer feedback and service quality.
• Conduct follow-ups to ensure satisfaction and retention.

Requirements:

• Bachelor’s degree in any discipline.
• 1–3 years of customer service/account management experience.
• Excellent communication and presentation skills.
• Strong problem-solving and relationship-building abilities.
• Proficiency in MS Office.

Salary & Benefits:

• Attractive salary + incentives.
• Medical insurance and paid leave.
• Professional development opportunities.

Job Title: Customer Relationship Officer
Location: Abu Dhabi, UAE
Employment Type: Full-time
Industry: Banking Insurance Financial Services