Guest Service Assistant

Job Description

We are seeking a friendly, professional, and customer-focused Guest Service Assistant to manage front-facing guest interactions and deliver an exceptional service experience. The ideal candidate will be proactive, well-organized, and skilled in communication and hospitality.

Key Responsibilities

• Greet and welcome guests with a positive and professional attitude.
• Assist guests with inquiries, directions, and required information.
• Manage check-ins, check-outs, and appointment scheduling (if applicable).
• Handle guest requests, concerns, or complaints and escalate when necessary.
• Coordinate with internal teams (housekeeping, maintenance, admin, etc.) to ensure smooth operations.
• Maintain accurate guest records and update databases or booking systems.
• Answer phones, manage emails, and support reception/front desk operations.
• Maintain a clean, organized, and welcoming reception area.
• Promote company services, amenities, or offers when required.

Job Requirements

• High school diploma or bachelor’s degree preferred.
• Previous experience in guest service, front desk, receptionist, or hospitality roles (hotel experience is a plus).
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving skills.
• Proficiency in MS Office; experience with CRM or booking software is an advantage.
• Presentable, energetic, and able to work in a fast-paced environment.
• Fluency in English; knowledge of Arabic or other languages is a plus.