Travel Consultant / Airport Services

Dubai, UAE
December 10, 2025
Full Time
Urgent
Apply Now
Deadline date:
4500 AED - 8000 AED / month

Job Description

We are seeking a dynamic, customer-oriented Travel Consultant / Airport Services Executive to assist clients/passengers with travel booking, reservations, flight/airport support, ticketing, itinerary planning, and airport-related services. The ideal candidate will provide excellent service to customers, ensure smooth travel arrangements, and coordinate with airlines, ground-handling teams, and travel agencies to deliver high-quality travel and airport services.

Key Responsibilities:

  • Assist customers/passengers with flight bookings, reservations, ticketing, check-in support, and travel documentation (if role involves airport services).
  • Provide information and guidance on travel options, flight schedules, visa requirements, airport procedures, baggage policies, and travel regulations.
  • Handle customer enquiries via phone, email or in-person; resolve travel or itinerary issues; provide travel advice.
  • Coordinate with airlines, ground handling, hotels, transport providers — ensure smooth end-to-end travel arrangements.
  • Manage travel agency tasks: booking flights, hotels, transport, packages; issuing tickets; updating travel records; data entry.
  • Maintain customer records, reservation logs, billing / payment processing or invoicing (if applicable).
  • Offer excellent customer service — polite, responsive, and helpful attitude; handle complaints or last-minute changes.
  • Provide airport-service support if required: assisting passengers at check-in, helping with queries, liaising with airport/airline staff.
  • Help in documentation and compliance — visa support, travel permits, airline/airport regulations compliance (if relevant).
  • Collaborate with colleagues to ensure seamless service; may involve shift work depending on flights / travel bookings / customer demand.

Requirements:

  • High school diploma; diploma or bachelor’s degree is an advantage (especially in tourism, hospitality, business, or related fields).
  • 0–5 years (or more) of experience in travel consultancy, airline/airport customer service, ticketing, or related customer-service/travel roles.
  • Excellent communication and interpersonal skills (English is a must; knowledge of Arabic or other languages is a plus).
  • Customer-service orientation, patience, problem-solving skills, ability to handle stressful / fast-paced environment (especially for airport services).
  • Basic computer literacy — booking/ticketing software, MS Office, data-entry.
  • Flexibility to work in shifts (especially if involved with flight/airport services), including weekends or odd hours.
  • Professional, courteous demeanor, high reliability, and the ability to coordinate with multiple stakeholders (airlines, clients, ground-staff, agencies).

Benefits (typical):

  • Visa sponsorship (if applicable) and housing or housing allowance (depending on employer).
  • Medical insurance (as per company/agency).
  • Potential additional benefits: travel discounts, airline staff discounts (if employed by airline/airport services company), commissions or bonuses (depending on role: bookings, sales, packages).
  • Shift allowances or overtime pay if working at odd hours / nights (relevant for airport-services roles).
  • Paid leave / annual leave as per UAE Labour Law

Job Title: Travel Consultant / Airport Services Executive / Travel & Customer Service Consultant
Location: Dubai, UAE
Employment Type: Full-Time
Industry: Travel & Tourism / Airline / Airport Services / Customer Support / Hospitality / Corporate Travel

Number of Positions: 10.

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