QA & Customer Service Engineer

Job Description

We are seeking a dedicated QA & Customer Service Engineer to ensure the quality and performance of products and services while providing excellent technical support to customers. The ideal candidate will combine strong quality assurance skills with customer-facing problem-solving abilities, ensuring both internal and external stakeholders are satisfied with products and services.

Key Responsibilities:

Quality Assurance & Testing

• Conduct functional, performance, and compliance testing of products, applications, or systems.
• Identify, log, and track defects; work with engineering and development teams to ensure timely resolution.
• Develop, document, and maintain QA processes, test cases, and reports.
• Support continuous improvement initiatives by providing feedback on product quality and usability.

Customer Support & Service

• Serve as the primary technical contact for customer inquiries, troubleshooting, and problem resolution.
• Assist customers in the use, configuration, or installation of products, software, or systems.
• Document customer interactions, technical issues, and resolutions accurately.
• Follow up with customers to ensure satisfaction and service quality.

Collaboration & Communication

• Work closely with QA, engineering, and operations teams to ensure customer feedback is incorporated into product improvements.
• Participate in meetings with project managers and stakeholders to discuss quality issues, customer feedback, and technical solutions.
• Provide training or guidance to junior QA or support staff.

Reporting & Documentation

• Maintain detailed logs of QA testing results, service requests, and problem resolutions.
• Generate reports for management on quality trends, customer complaints, and product performance.
• Ensure compliance with company standards, regulatory requirements, and service-level agreements (SLAs).

Process Improvement

• Suggest improvements to QA processes, testing procedures, and customer service workflows.
• Assist in developing standard operating procedures (SOPs) for customer support and quality assurance.

Requirements:

• Bachelor’s degree or Diploma in Engineering, IT, Computer Science, Electronics, or related field.
• 1–5+ years of experience in QA, customer support, or technical service roles.
• Knowledge of QA methodologies, testing tools, defect tracking, and reporting.
• Strong customer service skills with the ability to troubleshoot technical issues effectively.
• Familiarity with software, hardware, or telecom systems (depending on the company’s products).
• Excellent communication skills in English; additional languages are a plus.
• Ability to handle multiple tasks, work under pressure, and maintain professionalism with customers.

Job Title: QA & Customer Service Engineer

Location: UAE (Dubai / Abu Dhabi / Sharjah / Ajman )
Employment Type: Full-Time
Industry: IT / Software / Telecom / Electronics / Manufacturing / E-commerce / Corporate Services
Number of Positions: 8