Patient Relationship Execuitve

Job Description

We are seeking a courteous and patient-focused Patient Relationship Executive to manage patient interactions, ensure a positive care experience, and act as a liaison between patients, doctors, and healthcare staff. The ideal candidate will support patient satisfaction, appointment coordination, and service excellence.

Key Responsibilities

• Greet and assist patients at the front desk or via phone
• Schedule appointments and manage patient inquiries
• Coordinate between patients, doctors, and clinical staff
• Ensure smooth patient registration, billing, and documentation
• Address patient concerns, complaints, and feedback professionally
• Maintain accurate patient records and confidentiality
• Follow up with patients regarding appointments and services
• Support patient education and service information
• Ensure compliance with healthcare policies and standards
• Enhance overall patient experience and satisfaction

Required Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or related field
• 1–4 years of experience in patient relations or customer service
• Strong communication and interpersonal skills
• Experience working in hospitals, clinics, or healthcare centers preferred
• Proficiency in MS Office and hospital management systems
• Professional appearance and patient-centric attitude

Preferred Skills

• Fluency in English (Arabic or other languages is a plus)
• Knowledge of medical insurance and billing processes
• Experience in front office or healthcare administration
• Strong problem-solving and conflict resolution skills

Job Opening: Patient Relationship Executive

Location: Fujairah, UAE
Employment Type: Full-time
Industry: Healthcare / Medical Services / Hospitals & Clinics
Open Positions: 4