IT Support / Retail IT Support

Dubai, UAE
December 11, 2025
Full Time
Urgent
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Deadline date:
4500 AED - 7000 AED / month

Job Description

We are looking for a proactive, technically skilled, and customer-oriented IT Support / Retail IT Support Specialist to provide first-line technical assistance to retail stores, offices, and operational teams across Dubai. The ideal candidate will troubleshoot hardware/software issues, support POS systems, maintain networks and devices, and ensure smooth IT operations to minimize downtime and enhance store performance.

Key Responsibilities:

Technical Support & Troubleshooting

  • Provide first-line support for IT-related issues: hardware, software, networks, POS systems, printers, scanners, phones, tablets, and peripherals.
  • Troubleshoot and resolve retail-specific systems: POS terminals, payment devices, barcode scanners, ERP access, and store Wi-Fi connectivity.
  • Respond to user inquiries (in-store staff, office teams, warehouse teams) via phone, email, or ticketing systems.
  • Perform diagnostic tests, identify root causes, and implement permanent solutions.

Systems & Equipment Maintenance

  • Install, configure, and update hardware and software for retail stores and back-office environments.
  • Maintain inventory of IT equipment, ensuring availability of spare devices and components.
  • Monitor network performance, resolve connectivity issues, and escalate to L2/L3 support when required.
  • Ensure regular backups, antivirus updates, and system patches are applied as per company standards.

Retail Operations Support

  • Set up new store IT infrastructure — POS systems, routers, access points, printers, and digital devices.
  • Provide on-site support during store openings, upgrades, promotions, and inventory activities.
  • Ensure IT systems operate efficiently during daily sales operations, especially peak periods.

Documentation & Reporting

  • Maintain logs of issues, resolutions, device movements, and technical updates.
  • Document IT procedures, user guides, and troubleshooting instructions.
  • Prepare reports on recurrent issues and recommend preventive measures.

Coordination & Compliance

  • Coordinate with vendors, service providers, and internal technical teams for repairs, installations, and system upgrades.
  • Ensure IT security protocols and data protection standards are followed in all retail locations.
  • Assist with system audits, compliance checks, and implementation of IT policies.

Requirements:

  • High school diploma or a degree/diploma in IT, Computer Science, Networking, or related field.
  • 1–5 years of experience in IT support — preferably in retail, hospitality, FMCG, or multi-branch environments.
  • Strong understanding of Windows OS, basic networking, POS hardware/software, and IT troubleshooting.
  • Familiarity with ticketing systems (ServiceNow, Zendesk, Freshdesk, etc.) is a plus.
  • Good communication skills in English; additional languages are an advantage.
  • Ability to work under pressure, handle multiple support requests, and deliver solutions efficiently.
  • Strong problem-solving skills, attention to detail, and customer-service mindset.
  • Willingness to travel between retail locations across Dubai (and occasionally other emirates).

Location: Dubai, UAE
Employment Type: Full-Time
Industry: Retail / IT Services / Consumer Electronics / FMCG / Hospitality / Corporate Services
Number of Positions: 8

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