Customer Service Representative

Ajman, UAE
December 9, 2025
Full Time
Urgent
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Deadline date:
2500 AED - 3000 AED / month

Job Description

We are looking for a friendly, motivated, and customer-focused Customer Service Representative to join our team in Ajman. The ideal candidate will handle customer inquiries, resolve issues efficiently, and deliver a positive customer experience across all communication channels.

Key Responsibilities

  • Handle inbound and outbound customer calls, emails, and chats.
  • Provide accurate information about products, services, and policies.
  • Resolve complaints, follow up on customer issues, and ensure timely solutions.
  • Maintain customer records and update information in CRM systems.
  • Coordinate with internal teams to address customer needs effectively.
  • Meet performance targets related to response time, quality, and customer satisfaction.
  • Ensure a professional and courteous approach in all interactions.

Job Requirements

  • High school diploma or Bachelor’s degree (preferred).
  • 1–3 years of experience in customer service or call center roles.
  • Strong communication skills in English; knowledge of Arabic is a plus.
  • Ability to handle pressure and manage multiple customer inquiries.
  • Problem-solving skills with a customer-first approach.
  • Basic computer skills and experience with CRM tools.
  • Positive attitude and willingness to learn.

Customer Service Representative

Location: Ajman, UAE
Employment Type: Full-Time
Number of Positions: 4

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