Customer Service Officer (Arabic Speaker)

Ras Al-Khaimah, UAE
December 9, 2025
Full Time
Urgent
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Deadline date:
2500 AED - 3000 AED / month

Job Description

We are looking for a skilled and customer-focused Customer Service Officer (Arabic Speaker) to join our team in Ras Al-Khaimah. The ideal candidate will handle customer interactions in both Arabic and English, provide exceptional service, and ensure timely resolution of inquiries and concerns.

Key Responsibilities

  • Handle customer inquiries via phone, email, and chat in Arabic and English.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer concerns professionally and follow up on pending cases.
  • Maintain updated customer records in CRM systems.
  • Coordinate with internal teams to ensure effective and timely solutions.
  • Meet service quality standards and achieve customer satisfaction targets.
  • Ensure a polite, professional, and customer-friendly approach in all interactions.

Job Requirements

  • Bachelor’s degree or diploma in any field.
  • Fluent in Arabic and English (both written and spoken) — mandatory.
  • 1–3 years of experience in customer service or call center roles.
  • Strong communication and interpersonal skills.
  • Ability to handle customer issues calmly and professionally.
  • Basic computer skills and experience using CRM platforms.
  • Positive attitude, teamwork skills, and strong problem-solving abilities.

Customer Service Officer

Location: Ras Al-Khaimah, UAE
Employment Type: Full-Time
Number of Positions: 3

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