Client Relations Manager – Telesales

Job Description

We are looking for an experienced and dynamic Client Relations Manager – Telesales to lead and manage our telesales activities while ensuring excellent customer relations. The ideal candidate will have strong communication skills, a customer-centric approach, and proven expertise in guiding telesales teams to achieve high conversion rates, customer satisfaction, and revenue growth.

Key Responsibilities

• Oversee and manage the telesales team to ensure performance targets are met.
• Maintain strong relationships with existing and potential clients through professional communication and follow-ups.
• Develop scripts, sales pitches, and communication strategies to maximize conversions.
• Monitor telesales activities, track KPIs, and prepare performance reports.
• Handle customer inquiries, resolve issues, and ensure a positive client experience.
• Train telesales representatives to enhance communication, negotiation, and persuasion skills.
• Coordinate with the sales, marketing, and customer service teams to improve lead quality and conversion rates.
• Ensure the team follows company policies, sales procedures, and CRM management standards.
• Identify client needs and provide suitable product or service recommendations.

Job Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in telesales, client relations, or customer service, preferably in real estate or a similar industry.
• Strong leadership, communication, and problem-solving skills.
• Excellent phone etiquette and ability to handle high volumes of calls.
• Proficiency in CRM systems and telesales workflow tools.
• Ability to motivate teams and handle client escalations effectively.
• Fluency in English; Arabic or additional languages are a plus.

Digital Marketing Specialist

• Location: Ajman, UAE
• Employment Type: Full-Time
• Number of Positions: 4