Customer Service Representative (CSR)

Job Description

We are hiring an enthusiastic Customer Service Representative to assist customers, answer queries, and provide high-quality service.

Key Responsibilities:

• Respond to customer calls, emails, and inquiries
• Provide product/service information
• Resolve complaints and escalate complex issues
• Maintain customer records in CRM
• Process orders, returns, and follow-ups
• Prepare customer support reports
• Coordinate with internal departments

Requirements:

• Bachelor’s degree in any field
• 1–2 years of customer service experience
• Good communication skills
• Computer literacy & CRM knowledge

Salary & Benefits:

• Attractive salary + performance bonuses
• Insurance, paid leave
• Supportive team environment

Job Title: Customer Service Representative
Location: Abu Dhabi, UAE
Employment Type: Full-time
Industry: Customer Service / Support