fatima.afroze.in

Quality Operations and Customer Support professional with over 10 years of experience across Trust & Safety, Quality Audits, Process Excellence, Airline Operations, and Client Support roles.

Worked with Accenture on the Meta project as a Trust & Safety Quality Analyst, handling quality audits, calibration sessions, RCA, FMEA, SLA management, reviewer coaching, and process improvement initiatives. Experienced in identifying error trends, improving operational quality, supporting stakeholder communication, and maintaining high quality standards in fast-paced environments.

Previous experience includes customer support and operations roles with Synchrony Financial and IndiGo Airlines. Strong communication skills, problem-solving ability, and experience working in high-volume operational environments.