Customer Service Executive

Dubai
November 30, 2025
Full Time
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Deadline date:
2500 AED - 3000 AED / month

Job Description

We are seeking a proactive and customer-focused Customer Service Executive to manage customer inquiries, provide support, and ensure a high level of customer satisfaction. The ideal candidate will serve as the first point of contact for clients and help resolve issues efficiently and professionally.

Key Responsibilities:

  • Handle customer inquiries via phone, email, chat, or in-person with professionalism and accuracy.
  • Provide solutions to customer complaints and ensure timely resolution.
  • Maintain records of customer interactions, transactions, comments, and complaints.
  • Assist customers with product or service information, troubleshooting, and guidance.
  • Coordinate with internal teams to resolve complex issues and ensure customer satisfaction.
  • Identify opportunities to improve customer experience and provide feedback to management.
  • Follow up with customers to ensure issues are resolved and satisfaction is achieved.
  • Maintain a positive and helpful attitude while representing the company’s brand.

Requirements:

  • Bachelor’s degree in Business, Marketing, Communication, or a related field.
  • 1–3 years of experience in customer service or a similar role.
  • Excellent verbal and written communication skills in English; knowledge of additional languages is a plus.
  • Strong problem-solving and interpersonal skills.
  • Ability to handle high-pressure situations with professionalism.
  • Familiarity with CRM systems and customer support software.
  • Ability to work independently and as part of a team.

Preferred Skills:

  • Experience in a fast-paced corporate or call center environment.
  • Knowledge of company products, services, or industry is a plus.
  • Strong multitasking and organizational abilities.
  • Positive attitude and a commitment to providing excellent customer service.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Friendly, collaborative, and supportive work environment.

Job Title: Customer Service Executive
Location: Dubai, UAE
Employment Type: Full-time
Industry: Customer Service / Business Services
Number of Positions: 5

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