Airport Representative

Job Description

Job Description

Roles & Responsibilities

Page the guest and coordinate with the drivers to ensure seamless transfer from the
airport to the vehicle

– Coordinate with the operations department.

– Keep the client updated in regards to the vehicle location.

– Ensure that proper location updates are communicated with the guests to avoid any
complaints.

– Ensure drivers are properly available at the correct point after receiving the guests to avoid
any complaints.

– Submit daily summary reports outlining any possible arising issues.

– Track guest satisfaction and maintain records of feedback, complaints, and compliments.

– Take immediate action or escalate complaints to ensure timely resolution.

– Maintain regular contact with the Operation Department and Drivers.

Desired Candidate Profile

• Minimum 1–2 years of experience in airport coordination, guest handling, or customer service within the transportation, travel, or hospitality industry (UAE experience preferred).
• Excellent communication in English (verbal and written); knowledge of Arabic or Hindi/Malayalam will be an advantage.
• Strong interpersonal skills with a friendly and professional attitude. Able to handle guests courteously and resolve issues promptly.
• Basic knowledge of using communication tools (WhatsApp, GPS tracking, Cabman/transport software, Excel, etc.).
• Flexible to work in rotational shifts including weekends and holidays as per operational requirements.