This Refund Policy (“Policy”) applies to the services provided through kiwicareer.com (the “Service”), which is owned and operated by Kiwi Placements And Services FZ-LLC, a company established under the laws of the United Arab Emirates (the “Company”).

By purchasing or subscribing to our Service, you agree to the terms of this Policy.

1. General Policy

  • All fees paid for services on kiwicareer.com are non-refundable, except as expressly stated in this Policy or as required by applicable UAE law.
  • The Company provides digital services, career placement assistance, and related offerings. Once a service has commenced, refunds will not be issued.

2. Eligibility for Refunds

A refund may only be granted under the following circumstances:

  1. Duplicate Payment: If you are mistakenly charged more than once for the same service.
  2. Service Not Provided: If the Company fails to deliver the purchased service, and the issue cannot be reasonably resolved within a mutually agreed timeframe.
  3. Technical Errors: If a technical issue on the Company’s platform prevents you from accessing or using a paid service, and the issue cannot be resolved within a reasonable period.

3. Non-Refundable Services

Refunds will not be issued in the following cases:

  • Change of mind after purchase.
  • Dissatisfaction with the nature or scope of the service, where the service has been delivered as described.
  • Inability to secure employment or career placement, as the Company does not guarantee hiring outcomes.
  • Services purchased through discounts, promotions, or limited-time offers.

4. Refund Request Process

To request a refund, you must:

  1. Submit a written request via email to [Insert official email address] within 7 calendar days of the original transaction date.
  2. Provide proof of purchase (transaction receipt, payment confirmation, or invoice).
  3. Clearly state the reason for the refund request.

The Company will review all refund requests on a case-by-case basis. Approved refunds will be processed using the original payment method, typically within 14 business days.

5. Contact Information

For refund requests or questions regarding this Policy, please contact:

Kiwi Placements And Services FZ-LLC
[Insert Company Address in UAE]
Email: [Insert Support Email]
Phone: [Insert Phone Number]

6. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.